Missive
Shared inboxes and internal chat for managing email as a team.
Missive is designed to fix the inefficiencies of support, sales and operations teams: it converges email and internal messaging into a single interface. It centralises shared mailboxes and other external communication channels, so the whole team works on the same threads with no forwarding or CCs.
Its distinctive trait is contextual chat: you can talk privately with your team right next to a customer's email thread, delegate tasks, assign conversations and co-edit replies in real time. Governance stays clear: every message has an owner, and replies never get duplicated.
Missive also integrates AI agents and connectors to external language models to automate the triage of incoming messages and generate drafts following predefined operating guidelines. It's one of the reference platforms in the shared-inbox category, with team plans from $15 per user per month.
